1. Introduction
Hbaje ("we", "us") is an online betting and entertainment platform based in Bangladesh. When you use the hbaje website or mobile app, we collect certain information to provide you with a better experience and to keep the platform secure.
This Privacy Policy tells you exactly what information we collect, why we collect it, how it is used, and what rights you have. We believe transparency is the foundation of trust — so this document is written in plain, straightforward language, free of legal jargon.
In Brief: hbaje collects only the data it needs, keeps it fully secure, and never sells it. No sensitive information is used without your consent.
2. What Data We Collect
Hbaje collects two types of information — what you provide directly, and what is automatically generated when you use the platform.
Information You Provide Directly
- Identity Information: Full name, date of birth, and national ID number.
- Contact Information: Mobile number and email address.
- Address: Division, district, and upazila (required for payment verification).
- Financial Information: bKash / Nagad / Rocket number — used for transactions only.
- ID Document Photo: For KYC verification — stored with encryption.
Automatically Collected Information
- Device Information: Operating system, browser version, and screen resolution.
- Network Information: IP address and Internet Service Provider (ISP).
- Usage Data: Pages you visited, time spent on each page, and buttons you clicked.
- Gaming Data: Betting history, win/loss records, and favorite games.
We Do Not Collect: Your bank account password, mobile banking PIN, or any other sensitive financial credentials. hbaje will never ask for these.
3. Why We Collect Your Data
Every reason hbaje collects your information is clearly stated below. There are no hidden agendas.
| Data Type | Reason for Collection | Legal Basis |
|---|---|---|
| Identity & Age Verification | 18+ Verification & Fraud Prevention | Legal Obligations |
| Mobile Number | OTP verification, security alerts | Contractual Necessity |
| Financial Information | Payment Processing & Payouts | Contractual Necessity |
| Usage Data | Platform Improvement, Personalization | Legitimate Interest |
| Device & IP | Security, Fraud Detection | Legitimate Interest |
| Gaming History | Responsible Gaming Monitoring | Legitimate Interest & Consent |
4. How Your Data Is Used
Here is a detailed breakdown of how hbaje uses your information. We never use any data for unnecessary purposes.
- Account Management: For registration, login, password reset, and account security.
- Payment Processing: To process deposits, handle payouts, and maintain transaction records.
- Security Monitoring: To detect fraud, multiple accounts, and suspicious activity.
- Service Improvement: To analyze which features are used most and improve the platform accordingly.
- Customer Support: To resolve issues and process your complaints.
- Promotional Communications: To send you offers and updates with your consent (you can opt out at any time).
- Responsible Gaming: To detect unusual gaming patterns and provide support to members.
Opt Out of Promotional Messages: If you do not wish to receive marketing messages from hbaje, go to your account settings to turn off notifications, or let us know at support@hbaje.click.
5. Sharing Information with Third Parties
Hbaje never sells your personal data or shares it with advertisers. However, in limited circumstances, information may be shared with trusted partners.
Parties with Whom Data May Be Shared
- Payment Providers: bKash, Nagad, Rocket — used solely to confirm transactions.
- Security Services: Fraud detection and identity verification services.
- Cloud Infrastructure: Server hosting providers — all data is encrypted.
- Analytics Tools: Anonymous statistics — no personal identification involved.
Legal Obligation
We are legally required to provide information in response to valid court orders in Bangladesh, law enforcement investigations, or legitimate requests from government regulatory bodies. In such cases, we will make every effort to notify you to the extent possible.
Guarantee: hbaje never sells or shares your data with advertising companies, data brokers, or any other third party for commercial purposes.
6. Cookies & Tracking Technologies
Hbaje uses cookies to enhance your experience and keep the platform secure. Cookies are small text files stored in your browser.
Cookie Type
| Cookie Type | Purpose | Retention Period | Can It Be Disabled? |
|---|---|---|---|
| Login Session, Security | At end of session | No (Required) | |
| Usage Statistics | 1 Year | Yes | |
| Language & theme preferences | 6 Months | Yes |
Cookie Preferences (Demo)
You can also manage cookies through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
7. Your Rights
Hbaje places the highest importance on your right to data protection. You may exercise any of the rights listed below.
Right to Access
You may request to know what personal information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
After closing your account, you may request that your personal data be deleted.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You may request a downloadable copy of your personal data.
Right to Withdraw Consent
You may withdraw your consent to marketing messages or optional data processing at any time.
To exercise your rights: Email us at support@hbaje.click or reach out via live chat. We typically respond within 30 days.
8. Data Security Measures
Hbaje employs multiple layers of security to protect your data. If one layer fails, the others remain active.
- SSL 256-Bit Encryption: Bank-grade encryption applied to all data transfers.
- Data-at-Rest Encryption: Data stored on our servers is also encrypted.
- Two-Factor Authentication (2FA): Both OTP and password are required to log in.
- Auto Logout: Inactive sessions are automatically terminated after 15 minutes.
- 24/7 System Monitoring: Suspicious access attempts are blocked instantly.
- Regular Penetration Testing: External experts conduct independent security assessments.
- Staff Training: All staff are trained on data protection protocols.
In the Event of a Data Breach
In the event of a data breach that affects your rights, hbaje will notify you within 72 hours via email or SMS, providing full details of the incident, its impact, and the steps taken in response.
9. Privacy of Minors
Hbaje is strictly an 18+ platform. We do not knowingly collect or process the personal data of anyone under the age of 18.
A Note for Parents: If your child has created an account on hbaje, please contact support@hbaje.click immediately. We will act promptly.
10. Data Retention Periods
Hbaje does not retain your data longer than necessary. Each type of information has its own defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 Years | Regulatory Requirements |
| Gaming History | 3 Years | Dispute Resolution |
| Cookie Data | Up to 1 Year | Analytics |
| Support Chat Logs | 2 Years | Quality of Service |
Once the retention period expires, your data is permanently and securely deleted or anonymized.
11. Policy Updates
Hbaje may update this Privacy Policy from time to time — due to new legal requirements, new features, or changes in our practices.
- You will be notified via email or in-app notification before any significant changes are made.
- The date of any changes will always be displayed at the top of the page.
- Archives of previous versions will be retained.
- Re-consent may be required for significant changes.
12. Privacy Contact
For any privacy-related questions, requests, or concerns, please reach out to our dedicated privacy team.